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About Us
Tightlines Fishing 4 U are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.
Our Contact details:
Tightlines Fishing 4 U
442 New Hall lane
Preston
PR1 4TA
01772 792630
admin@tightlinestackle.co.uk
All material is © copyright of Tightlines Fishing 4 U
Our Returns Policy
At Tightlines Fishing 4 U we want you to be satisfied every time you shop with us so we make our returns policy simple.
Goods for return or exchange must be sent back to the store within 14 days of receipt. DVDs and CD ROMs may only be returned for replacements of original order.
Simply send returns back to us at the address below via a secure Post Office service. (Royal Mail Special Delivery service recommended).
Please include the invoice (contained within the parcel you received) with the goods, a covering letter and your name and contact number, so that we know who they are from.
Upon receipt of the goods we will, send replacement goods or issue a full refund for the price of the goods returned. Our only stipulation is that they are in a saleable condition, in other words;
* The tags have not been removed
* The garment or tackle item has not been used, worn or damaged
* The item is returned in its original packaging undamaged
We will issue the refund (or send out an exchange) within 28days, and you will see the credit on your card after approximately 3 or 4 working days. Although we issue the credit straight away it takes this length of time to work its way through the banking system (some building societies can take up to 10 days).
A refund will show on your card under the name tightlines fishing for you LTD
Where Faulty or Damaged goods are received please contact the store on 01772 792630 within 7 Days of receipt.
Guidance & Notes:
* Refund does not include your cost of the original postage and packaging or return post if the goods are not damaged or faulty.
* Please note that for your own security we advise that you send goods back using a service that can be tracked.
* We cannot be held responsible for packages lost or damaged in the post when being returned to us
* Royal Mail special delivery insures the goods up to £500
* This cover can be increased to £1,000 by paying a small premium
* Royal Mail recorded delivery only insures the goods up to £28
* Except where the goods you return are faulty or damaged, the cost of returning the goods to us is your responsibility
* This does not affect your statutory rights as a consumer
* Advice given by staff members regarding Sizes and fitting of items is their personal opinion. We will measure and advise to the best of our knowledge but the final decision is yours.
Return Address
Tightlines Fishing 4 U
442 New Hall Lane
Preston
PR1 4TA
Returns on Special Offers
If an item bought under a Special Offer, Promotional Incentive or as part of an Outfit is subsequently returned the Special Offer may no longer apply and the refund will be adjusted accordingly.
We will give you the best deal we can in the circumstances, but we will have to take into account the impact of a return on the original offer.
If the item is exchanged for another that would have been available under the terms of the Special Offer no adjustment will need to be made. If the exchange is for an item of similar value outside the terms of the original offer then any adjustment is at our discretion.
Further Contact
All queries should be emailed to admin@tightlinestackle.co.uk and we generally deal with all queries within 48 hours. If we need to investigate your query further we will advise you.
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Making A Purchase
Making a purchase could not be easier. Just browse our Catalog, and click on any items that you wish to buy and click the "Add to Cart" button. After you have finished your selection, click on "Checkout" and you will be asked for a few details that we need to be able to satisfy the order.
We accept payments from all major credit cards. If you are shopping from outside the UK, place your order normally and your credit card company will convert the transaction to your own currency automatically.
We would like to make it clear that when a customer makes a purchase online that they are aware that they are agreeing to a legally binding contract.
When confirmation of an order is received, this is to indicate that we have received your order. It does not confer that a contract exists between us. A contract of sale exists when payment has been processed. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Any technical problems please do not hesitate to contact us on through any of the methods in the 'Reaching Us' section below. |
Shipping And Handling Note Shipping Costs Have Changed Please Select the Relevant Service. The Correct Charge Will Be Applied Before Dispatch
For International orders postage may vary from quoted price, if this causes concern please e-mail (mark@tightlinestackle.co.uk) for accurate postage cost. This will be a temporary measure until our shipping prices are reviewed. We apologise for any inconvenience that this may have caused.
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Delivery Schedule
For standard delivery, please allow up to 3-5 working days from date of order, although this may vary throughout the year depending on demand.
Next Day orders must be in before 12 Noon to arrive the Next Working Day, Next Day orders placed on Friday before 12 Noon will arrive on Monday.
Please note that we cannot deliver to a PO box address. We apologise for any inconvenience this may cause |
Back Orders
Any out of stock items will be kept on back order if the total value exceeds £10. Items totalling less than this will have to be re-ordered. If you want us to keep back orders for you then please inform us at time of ordering.
Unfortunately back orders cannot be held for overseas orders. |
Tax Charges
For orders made from the UK or the European Union, 15% VAT is added. Please note that product prices are displayed inclusive of VAT.
All other orders are VAT free and will automatically be charged the correct price for your country.
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| Credit Card Security
The site uses 100% secure encryption techniques for transferring your credit card details during a transaction! |
| Guarantee
We guarantee your satisfaction. All of our products come with a 30 day no quibble guarantee for goods returned in the original condition and packaging, please also include proof of purchase. This only applies to orders placed over internet and through Mail Order Catalogue. |
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442 New Hall Lane
Preston
PR1 4TA |
Privacy Policy
Tightlines Fishing 4 U do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Issue a unique identifier (e.g. customer login)
d. Monitor customer account status beyond that required for individual purchases
e. Only disclose information to third-parties for goods delivery purposes |
| Returns Policy
We will accept anything back as long as the goods are in the original condition and returned with the original packaging.
All returns within the UK mainland are free of charge.
We must be notified within 48 hours if any items recieved are damaged.
Any complaints or queries that you may have about an order please contact us by any one of our contact details in the 'Reaching Us' section above.
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http//www.hmso.gov.uk/si/si2000/20002334.htm
With this being a United Kingdom based e-commerce site, in situations of legal matter the UK law is the applicable law. |
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